Frequently Asked Questions


If you can't find the answers you're looking for, please do not hesitate to contact us any time.

How do I make a Booking?

We offer a free, no obligation personal consultation where we can discuss your big day in detail, from there you will be issued with your quote for all items and services discussed.

What deposit is required for me to secure my date?

To secure your date with us, we require a 30% deposit of your total balance within 10 days of receiving your quote.

What happens if I miss the deposit deadline?

We hold dates for a maximum of 10 days after your quote is issued. After 10 days your date will be available to be booked by another client.

When do you collect the items I have hired?

We collect hired items the morning after your event, but we can collect the same evening between 11pm-2am, this would incur an added charge of £55 to the delivery & collection cost.

Does The Essex Occasions Company offer Dress It Yourself (DIY) services?

We do offer a DIY service where you can hire the items you require and dress the venue yourself, we offer this service for single items such as chair covers and DIY venue décor packages.

How do I pay?

You accept cash, cheque, bank transfer, in person by credit or debit card, or via Paypal. We offer 4 easy payment options, which will be discussed at your consultation, also outlined within your quote.

Are consultations necessary?

We believe consultations are essential, this is where we get to know each other and where we can help bring your ideas to life. Your consultation is also where you can see many of our items, so you can get a feel for quality as well as well as gaining ideas and being able to talk through your vision wants, and needs.

How far in advance should I book?

You can book with us up to 2 years in advance of your big day, it is totally your choice when to book, the earlier the better to avoid any disappointment, we can sometimes help with last minute bookings, so please do not hesitate to get in touch.

How much is the security deposit?

The security deposit is £100, this will be given back to within 14 days by bank transfer or cheque once all hired items are accounted for and returned undamaged.

When do I pay the security deposit?

You will be invoiced for £100, 2 weeks before the date of your event, payable by cash or bank transfer only. This must be paid no later than 7 days before your date.

Who removes the chair covers after my event?

Chair cover removal is not included within your quote, it is your responsibility for the chair cover removal, usually your venue will have their staff remove them for you. We advise that you check with your venue. If you would like us to remove chair covers or we arrive and we have to remove them this will be 50p per chair, which will be deducted from your security deposit.

Are there any hidden costs once my quote has been issued?

No, there are no hidden costs, you only pay for a security deposit which will be explained to you. The only time the price will change is if you make any amendments to your order.

Can I still book if I am unsure of numbers?

Yes, of course. Please don't worry, many of our clients secure their dates without knowing exact numbers we allow you to alter your numbers up to 10 days before your big day, which gives you more than enough time to confirm your guest numbers.

Does The Essex Occasions Company have a minimum cost to book?

We do not have a minimum cost to book with us, we are happy to work with all budgets. On average, we typically tend to work with budgets from £750 to £3000, with our average couple spending in the region of £1650 when ordering all 3 of the main design elements from us for the day -
Décor (Chair covers, Centrepieces, backdrops etc)
Stationery (bespoke Invitations, Seating plan, table numbers/names, place cards etc)
Flowers (brides & bridesmaids bouquets, button holes, top table arrangements etc).

What happens if anything gets lost or damaged?

If anything is damaged or lost we will take the full cost of the item from your security deposit. If the damage or loss is greater than the security deposit, you will be issued with an invoice for the remainder.

What if I want to make any changes to my order?

You may make minor changes to your order up to 10 days prior to your date i.e. additional chair covers.

What happens if I need to cancel my order or remove items from my order?

If you need to cancel your entire order you will lose the non refundable deposit made at the time of booking. If you have made further payments and are cancelling within 3 months of your date, all monies paid to date will be lost. If cancelling with more than 3 months until your date, you will receive your paid monies back, minus the deposit and minus items/supplies that were ordered especially to fulfill your order, this can include but are not limited to flowers, paper supplies for stationery, ordered in sash colour etc. Removing items from your order:
Within 10 days of your quote being issued - No charge
Within 6 months of your event date - 25% of cost of removed item charged
Within 10 Weeks of your event date - 50% of cost of removed item charged

Which locations do you cover?

We cover up to a 35 mile radius of RM15.

Is The Essex Occasions Company insured?

We are a fully insured company with Public Liability Insurance, available upon request.

What are the delivery and collection charges to my venue?

Delivery and collection charges are based on the distance of your venue and whether you require a night time collection, these charges will be listed on your quote.

Can The Essex Occasions Company source speciality items?

Here at the Essex Occasions Company, we not only offer hire services, we also offer event and wedding design services, and are happy to try and source items or services we do not already offer in-house, our sourcing services start at £20 an hour.